Question 1

How long until my store is live?

Accepted Answer

Cloud POS by API: typically days. Windows/server systems: a remote connector install, no site visit. We confirm your exact timeline in the first conversation — honestly, before you commit.

Question 2

What changes at my counter?

Accepted Answer

Nothing. You ring sales the way you always have; the feed reads the register.

Question 3

Do I need a website?

Accepted Answer

No. We publish your inventory to Google and build product pages under your store’s name. If you have a website, this works alongside it.

Question 4

Is my POS supported?

Accepted Answer

We’ve built 2,000+ POS and ERP integrations, including legacy systems no API touches. Check the directory — and if you’re not on it, a new integration is a project measured in days, not quarters.

Question 5

My system is from 2015 and runs on Windows.

Accepted Answer

That’s who this was built for. A lightweight connector installs remotely and reads inventory where it lives.

Question 6

Where does my inventory data go?

Accepted Answer

To Google, so your shelf shows up — and nowhere else without your consent. Never pooled, never resold.

Question 7

My distributor sponsors my account. What do they see?

Accepted Answer

Stock levels on the products they supply, only if you agree. You can say no and stay fully visible.

Question 8

Who owns the analytics?

Accepted Answer

You do. Google’s retailer insights are licensed to your store; we deliver them on your behalf.

Question 9

Is the free tier actually free?

Accepted Answer

Yes. Launch publishes up to 1,000 products on Google and 1,000 on your own Local Commerce storefront, with real-time sync and order management included. No card, no clock, no expiring trial.

Question 10

What moves me up a tier?

Accepted Answer

How many products you publish. Launch is free for up to 1,000 products on Google and 1,000 on Local Commerce; Orbit raises both to 10,000 ($49/mo); Galaxy is unlimited and adds delivery channels plus a centralized OMS ($99/mo); Enterprise is custom, across your whole network.

Question 11

Can I take delivery orders?

Accepted Answer

Order management is built in and delivery-ready. Pickup and delivery activate as marketplace partnerships come online, with orders flowing back to your POS.

Question 12

What about dark orders?

Accepted Answer

They’re the thing we exist to kill. Orders are only placed against items actually on the shelf.

Question 13

What does the network audit cost?

Accepted Answer

A dealer list and a conversation.

Question 14

Do our stores have to participate in data sharing?

Accepted Answer

No. A store can decline the network view and stay fully visible on Google. Consent first, always.

Ask us anything. We'll answer like people.